Innovation budget

For the last few weeks, I have been working on my FY09 budget that runs from July of this year through June of next year. It can be quite the challenge to predict the needs of the future year especially when you try to take an entrepreneurial approach to IT. There are the obvious items like end user computer upgrades, upgrades to the server backup infrastructure, and annual software licensing costs. There are also things that you know you are going to do but are hard to budget due to not being 100% defined. For FY09, that project is going to be a CRM for the two tech transfer offices. I know some of the features, but I am still trying to decide between using an incremental and iterative process to build the application internally or buying something off the shelf. The last part of the budgeting unknown are the things that I cannot currently predict or foresee. That's where the innovation budget will come in.

Each year I build a small portion of the budget for the incidental expenses like replacing broken hardware or small one-off software purchases. This year though I am going to add a special line item called the innovation budget. A little inspired by Google in how they give their employees time to work on whatever projects they want to do, the idea of the innovation budget is to give people in IT a funding source for being creative to solve real business problems or capitalize on business opportunities. While the line item will not be enough to do large projects, it will be big enough to try out at least a couple prototypes for a couple thousand dollars each. In order to access the funds in the innovation fund, an IT person will have to present a business case for the expenditure and get at least one non-IT person to sign-off on being willing to work with IT to try it out. Part of the business case will also need to include at least one metric of success and thoughts on whether it could be deployed to the whole organization. If I think the case is legitimate and the funding enough, then I'll sign off on the project going forward.

The most important aspect of the outcome though will be that failure is completely acceptable. Even if a prototype is never achieved or fails to meet any measure of success, it will still teach us something about IT and our organization. By making failure an acceptable outcome, I am hoping that IT and others in the organization will be willing to take a chance on making a significant breakthrough on how we do our work. A similar concept seems to have worked at Google at least.

Comments

The main business problem is that right now everyone involved with licensing technologies is pretty much doing own thing when it comes to finding and managing leads. With the portfolios continuing to grow, finding and managing leads is only going to get harder. Add in the problems we face when we have turnover, and it becomes a bigger issue.

Based on the conversations I've had so far with a few technology managers as well as the director, we'll likely start out with a CRM that deals with things up to the point of licensing. Once a license is in place, the needs change quite a bit, and we have pretty established systems for that aspect which I hope to all bring together in the future.

While I still have more conversations to get a better grasp on a feature set, one of the things that has come up multiple times is being able to see the bigger picture of how things relate to each other. Those discussions provoked my post last week about visualizing relationships. Some of the less sexy but no less important features include being very tightly integrated with Office and especially Outlook to avoid any significant behavioral changes, and I have some ideas on how we can do that.

what specific business problem/process does the CRM system solve within the organization and how did you go about determining that this project should take priority over other possible projects? what feedback/input have you received from those who will be the users of the CRM?

This is great. I am glad to see you are driving innovation culture in your organization. We have just finished a project with a very large software company who ran our software to collect, rank, and categorize ideas from their employees and partners on new feature enhancements, process improvements, and new product development. They found a tremendous amount of ideas which opened up new markets, improved quality for their offering, and reduced expenses related to streamlining processes. Some important things they learned while doing this was that ideas can come from anywhere in the organization. With that in mind, its important to have an innovation mgmt system that is easy to use and allows everyone to be able to participate.